Service

All KeyWatcher Illuminated and KeyWatcher Touch systems have a 2-year manufacturer warranty on parts from purchase date. All KeyWatcher Touch Upgrades have a 90-day warranty from purchase date. Hoffman Security Solutions offers an annual 1-year extended warranty for your system, and a service program, at a fixed cost.

 

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mwi limited warranty

Morse Watchmans, Inc. (MWI) warrants each KeyWatcher system for 2 years after the date of shipment to the original purchaser. Subject to terms and conditions.

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HSS Service Program

Support provided at a fixed annual cost. Customer will be billed for parts if the system is not covered under warranty.

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HSS Extended Warrany

All KeyWatcher Illuminated and Touch systems have a 2-year manufacturer warranty on parts from purchase date. Hoffman Security Solutions offers an annual 1-year extended warranty for your system at a fixed cost.

Service Request Form

Name *
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To find your serial number: At KeyWatcher Touch: Go to System Admin Utilities System Info: 00-60-0C-xx – xx -xx (The x’s are the serial number) KeyWatcher TrueTouch View Site Configuration Click on the KeyWatcher name that you need the serial number Information should be populated on the right hand of the screen. KeyWatcher Illuminated: Main Menu Utilities Identify